
representative from the licensed facility may apply for the nursing home resident. Applications
will be accepted by mail ONLY. Applicants may use a new pre-printed form or applicants may
use a letter if it includes all the required waiver information. For the form see:
https://www.dtv2009.gov/docs/NursingHomeCouponApplication_en.pdf ) The coupon will be
mailed to the resident “in care of” the facility.
-Applicants who utilize a post office box for mail delivery will be able to request two coupons
through the normal application process. While the coupons can now be mailed to an applicant’s
post office box, the applicant is required to provide the street address of their physical residence
in addition to their post office box number on the application form.
Back to index
TO ORDER COUPONS:
Consumers should call NTIA at 1-888-388-2009 or order online at www.dtv2009.gov . Back to
index
COUPON APPEALS
For consumers who call 1-888-CALL-FCC and want to complain or appeal their coupon denial,
it should be noted that these appeals are not being handled or processed by the FCC but by the
NTIA. Consumers should also be advised that they have two options for pursuing a coupon
appeal:
1. Consumers can send a letter describing the circumstances of their denial and explaining why
they think their application should have been approved. Letters should be sent to P.O. Box 3815,
Portland, Oregon 97208. Consumers can put as the subject line: COUPON PROGRAM
COMPLAINT TO NTIA.
2. Consumers can also e-mail their appeal, with the same subject line as above, to
It has been stated that by using the e-mail process, consumers will receive an answer more
quickly. Back to index
41
Comentarios a estos manuales